Frequently Asked Questions
HOW DO I GET STARTED WITH EASY PAYMENTS PLUS?
To use Easy Payments Plus you simply place a link on your website to your page on Easy Payments Plus. From here your clients will be able to submit a payment with their card. We will provide you with the link.
WHAT WILL MY CLIENT SEE?
The page displayed to your client will contain your own branding. This can be either a full banner or your company logo. They will then see a list of items for payment. This can be as simple as a single entry for invoice payment or a full list of items.
WHAT WILL MY CLIENT NEED TO DO TO PAY ME?
To make a payment, your client simply selects the item they require and proceeds to pay. Each person making a payment will register their details and create their own account. When they return to pay you a second time they simply enter their email address and password and continue to make their payment.
WHY DOES MY CLIENT NEED AN ACCOUNT?
The benefit to your client is that each time they pay you they don’t need to enter all their details again. The other benefit to them is that within their account they will have a full statement of all payments they have made to all organisations that use Easy Payments Plus.
WHAT TYPE OF CARD PAYMENTS CAN I ACCEPT?
Straight away you will be able to process Visa, Mastercard, Visa Debit and Mastercard Debit card payments.
WHERE DOES THE MONEY GO?
The money will go directly to your bank account. There are no third parties.
HOW WILL I KNOW WHEN SOMEONE HAS PAID?
When a payment is processed a receipt is automatically generated and delivered via email to both your client and you. You also have access to a full suite of reports detailing all payments received.
CAN I OFFER INSTALMENT OPTIONS TO MY CLIENTS?
With Easy Payments Plus you can provide your clients with a facility to pay in full or to pay in instalments. The instalment schedule is defined by you and under your control.
HOW DOES THE INSTALMENT OPTION WORK?
When your client selects to pay by instalment a payment schedule is setup as soon as they submit their card details. When the scheduled payment runs your client receives a receipt for the payment. You receive a report detailing all payments processed. Your client also receives a reminder email 5 days before their payment is due.
WHAT HAPPENS IF AN INSTALMENT PAYMENT FAILS?
Should an instalment payment fail the client will receive an email informing them of this. Your client will have the facility to logon to their account and retry the payment. Your client may need to enter new card details or update their expiry date and this is available to them. You will also receive a report on the failure. You have access to retry the payment or to update the card details on your clients’ behalf.
WHAT INFORMATION WILL I GET WITH EACH PAYMENT?
By default each receipt contains the clients name and address and the item they are paying for. With each item listed for payment you can ask your client to enter specific information. E.g. In the case of a client paying an invoice you can ask them to enter the invoice number.
CAN I REFUND CUSTOMERS WHO MADE A PAYMENT ONLINE?
Yes, the payment is automatically refunded to the card used in the purchase.
IS THERE MUCH TRAINING INVOLVED?
No. We will talk you through every aspect of the system and we are always here to help.
WHAT IF I DON’T HAVE A WEBSITE?
Don’t worry if you don’t have a website. We can set you up with an administration account so you can login and accept your client’s payments.
WHAT DO I NEED TO GET STARTED?
In order to accept card payments online you will need to apply for a merchant ID from a merchant services provider. We deal with this process every day and we are here to help you setting up this account. Your organisation will then be set up with an ecommerce account for payments via a website and a MOTO account for accepting card payments by phone.
WHAT ABOUT SECURITY?
Easy Payments Plus use SSL (Secure Sockets Layer) to transmit all data over the internet. SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.
HOW ABOUT GDPR?
I HAVE HEARD ABOUT 3D SECURE. WHAT IS THIS AND DO I NEED IT?
3D Secure is a protocol used as an added layer of security for online credit and debit card transactions by adding another authentication step in the form of a password. 3D Secure is mandatory for all online payments. The benefit to you is that you reduce your risk of fraudulent transactions.
WHERE CAN I FIND A PAYZONE AGENT?
Payzone agents are available in many locations across the country. Use the Payzone Agent Finder to find the one nearest to you.